Terms & Conditions

Welcome to Valmont Security. These Terms & Conditions (“Terms”) govern your use of our website, mobile application (“Valmont Security App”), and all related services offered by Valmont Security Ltd (“Valmont Security”, “we”, “us”, or “our”). By accessing or using our website or application, you agree to be bound by these Terms. If you do not agree, please do not use our website or app.

1. About Valmont Security

Valmont Security is a UK-based security solutions provider offering:

• Professional on-site security services.
• The Valmont Security App, a digital platform for managing and monitoring security operations.

Our registered office is located at:

London,UK.

Company Registration No.: 1234567890

2. User Roles and Responsibilities

a. Super Admin

The Super Admin is the authorised representative of Valmont Security. They hold ownership rights over the platform, control access, and oversee app operations.

b. Admin

The Admin is an organisation or individual who purchases a subscription to use the Valmont Security App to manage one or more sites. The Admin is responsible for:

• Ensuring the accuracy of data entered into the app
• Managing user access for their team
• Complying with applicable laws and these Terms

c. Task Force (Guards/Personnel)

Task Force users are authorised employees or contractors assigned to security duties. They must:

• Use the app solely for work-related purposes
• Accurately record attendance, shift timings, and incident reports
• Maintain confidentiality of all client and operational data

3. Acceptable Use

You agree not to:

• Use the website or app for unlawful, fraudulent, or harmful purposes
• Attempt to gain unauthorised access to any system or data
• Upload malicious files, code, or attempt to disrupt the platform
• Share login credentials with unauthorised persons

Violation of this section may result in suspension or termination of your account and potential legal action.

4. Subscriptions and Payments

For Admin users:

• Subscriptions are billed as per the selected plan.
• Payments must be made in full before access is granted.
• Refunds are only applicable under circumstances outlined in our Refund Policy (see Section 10).
• Valmont Security reserves the right to update subscription pricing with prior notice.

5. Data Privacy and Security

Your privacy is important to us. All personal and operational data collected through the Valmont Security website and app are processed in accordance with our Privacy Policy and UK GDPR.

We employ reasonable administrative, physical, and technical safeguards to protect your data. However, no system is entirely secure, and we cannot guarantee absolute protection against unauthorised access.

6. Intellectual Property

All content, trademarks, software, and materials available on the Valmont Security website or app are owned by Valmont Security or its licensors.

You may not copy, reproduce, distribute, modify, or exploit any part of the content or software without prior written consent from Valmont Security.

7. Service Availability

We aim to ensure uninterrupted access to our app and website; however, we may occasionally experience downtime due to maintenance, updates, or unforeseen issues. Valmont Security shall not be held liable for any loss resulting from service unavailability.

8. Limitation of Liability

To the fullest extent permitted by law, Valmont Security shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of data, revenue, or profits arising from the use or inability to use our services

Our total liability shall not exceed the total subscription amount paid by the Admin in the 12 months preceding the incident.

9. Termination

We reserve the right to suspend or terminate user access without prior notice if:

• These Terms are breached
• Illegal or unethical behaviour is detected
• Required by law or regulatory authorities

10. Refund Policy

Refunds may be granted only if:

• The service was not delivered as promised, or
• A technical issue prevented usage despite reasonable attempts to resolve it.

Refund requests must be submitted within 14 days of payment.

11. Third-Party Links

Our website or app may include links to third-party websites. Valmont Security is not responsible for the content, accuracy, or practices of such external sites.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We may update these Terms periodically. Updated versions will be posted on our website with a revised “Effective Date.” Continued use of our services after changes are made constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

info@valmont-security.com